FAQ?
We value our customers’ satisfaction and feedback, and we strive to exceed their expectations in every aspect of our service.
Frequently Asked Questions?
1. How can I book a taxi?
Booking a taxi is convenient and can be done by calling our dedicated booking hotline or visiting our website. Simply provide your pickup location, destination, preferred pickup time, and any special requests.
2. How much in advance should I book a taxi?
We recommend booking your taxi at least 30 minutes to an hour ahead of your desired pickup time to ensure availability, especially during busy periods.
3. Can I schedule a taxi for a specific time?
Yes, you can schedule a taxi for a specific date and time. Please provide the details when booking to ensure we can accommodate your schedule.
4. How will I know if my taxi booking is confirmed?
Once your booking is confirmed, you will receive a confirmation message via email or SMS, depending on your preferred method of communication.
5. What if my plans change after booking?
If your plans change, please inform us as soon as possible. You can modify or cancel your booking by contacting us directly through our hotline or website.
6. How do I pay for my taxi ride?
Payment can be made directly to the driver at the end of your journey. We accept cash and online advance payment only.
7. Are there additional charges for booking a taxi in advance?
There are no additional charges for booking a taxi in advance. You will be charged the standard fare based on the distance traveled and any applicable surcharges.
8. Can I request a specific type of vehicle?
Yes, you can request a specific type of vehicle when booking, such as a sedan, minivan, or luxury vehicle, based on availability.
9. How can I track my taxi once it’s booked?
We provide real-time updates on the status of your taxi and estimated time of arrival. You can also contact our dispatch for any updates regarding your booking.
10. What safety measures are in place for passengers?
We prioritize passenger safety and ensure our drivers undergo thorough background checks. Our vehicles are regularly inspected and comply with local safety regulations to provide you with a safe and comfortable journey.